LAK105 - Leadership & Management Excellence - Service Excellence
Customer service today is hit or miss. Some team members deliver excellent service and others don’t. A chain is only as strong as its weakest link. Your goal is to create an environment where every team member provides exceptional service. In this session, you will learn how to build a culture of service excellence.
Customer service today is hit or miss. Some team members deliver excellent service and others don’t. A chain is only as strong as its weakest link. Your goal is to create an environment where every team member provides exceptional service. In this session, you will learn how to build a culture of service excellence.
What You Will Learn:
-The Power of 1st Impressions
-The Importance of Relationship Over Task
-Inspiring Confidence About Your Product or Service with the Customer
-Changing Common Phrases into Winning Words
-Dealing with Difficult Situations Using the H.E.A.R.T. Model
| Language | English |
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