Leadership

Becoming active on social media can be a daunting task, but with a little planning and some helpful tools you can create an actionable strategy. During this session we will outline steps you can take to dominate social media. Whether your goal is to attract more candidates to fill your staffing needs, drive census, build brand awareness within the local community, or all of the above, social media can be a cost-effective way to spread the word and achieve meaningful results.

This session will outline strategies and tools to utilize with the interdisciplinary team to achieve accurate, objective documentation that supports the care and services provided. In a day and age of social media and increased access and scrutiny of all communication, it is important now more than ever, that healthcare providers understand the Do's and Don'ts of reporting the residents' status in the medical record. 

Great managers are a combination of warmth and strength. They are great at providing both positive feedback and corrective feedback. It is the managers job to create an environment that increase employee enthusiasm and commitment. One of the most powerful ways to create a positive work environment and increase retention is providing positive feedback for work well done.

This engaging seven-part learning series will provide practical and relevant strategies to help you improve your leadership and management skills. Trust us, your employees will appreciate it!
This series will be beneficial to anyone in the organization that leads formally or informally.
(Psst, that is everybody on the team.)

Many organizations seek to retain employees by continually adding perks. But according to Gallup Research, 70% of an employee’s engagement is determined by their relationship with their direct supervisor. This session focuses on how a manager can increase employee enthusiasm, commitment, and enthusiasm.

One person can’t make a team, but one person can break a team. Poor performers have a negative effect on an organization’s work culture and reputation. Using Del’s D-I-R-E-C-T Model of Corrective Feedback, you will learn a step-by-step approach to handling difficult conversations with competence and confidence.

In every organization there is internal competition, department silos, and interpersonal conflict. In this session, you will learn a practical approach to conflict management so you can be a ‘bridge builder’ and create a workplace where everyone is working together.

Getting the right people on board is one of the most important responsibilities of a manager. However, most organizations have an undisciplined and unfocused approach to hiring people. In this session you will learn to how conduct a thorough interview, select a solid candidate, and get them started strong during orientation.

Customer service today is hit or miss. Some team members deliver excellent service and others don’t. A chain is only as strong as its weakest link. Your goal is to create an environment where every team member provides exceptional service. In this session, you will learn how to build a culture of service excellence.

Technical skills get you in game, but relational skills enable you to win the game. The higher up in the organization you go, the more important interpersonal skills are. In this session, you will learn how to make your emotions work for, rather than against, you. You will also learn how to establish positive relationships and connect with others in a meaningful way.

We all have too much to do and too little time to do it in. The result is being overwhelmed, stressed, and doing things at the last minute. But you can have your act together, stay ahead of things, and feel fulfilled. In this session, you will learn to clarify your highest priorities, work in a meaningful way, and live on purpose.

The PBJ system requires facilities to report hours worked by all employees in certain categories, including direct care staff, administrative staff, and contract staff. This data is then used to calculate a staffing ratio that is compared to CMS standards for the level of care provided. Facilities must submit PBJ reports quarterly, and the data is used to determine a facility's rating under the Five-Star Quality Rating System.