LAK100 - Leadership & Management Excellence - Strategies for Success Learning Series
This engaging seven-part learning series will provide practical and relevant strategies to help you improve your leadership and management skills. Trust us, your employees will appreciate it!
This series will be beneficial to anyone in the organization that leads formally or informally.
(Psst, that is everybody on the team.)
Session One
Employee Engagement: How to be the Best Boss Your Employees Ever Had
Many organizations seek to retain employees by continually adding perks. But according to Gallup Research, 70% of an employee’s engagement is determined by their relationship with their direct supervisor. This session focuses on how a manager can increase employee enthusiasm, commitment, and enthusiasm.
What You Will Learn:
-The 3 Main Responsibilities of a Manager
-The Key Difference between Employee Satisfaction and Employee Engagement
-The 3 Levels of Employee Engagement
-7 Practical, No-Cost Ways to Increase Employee Engagement
-5 Benefits of Engaged Employees
Session Two
Employee Accountability: How to Address Problem Behaviors and Attitudes
One person can’t make a team, but one person can break a team. Poor performers have a negative effect on an organization’s work culture and reputation. Using Del’s D-I-R-E-C-T Model of Corrective Feedback, you will learn a step-by-step approach to handling difficult conversations with competence and confidence.
What You Will Learn:
-The Consequences of Tolerating Poor Behavior in the Workplace
-Common Excuses for Not Addressing Poor Behaviors
-A 6-Step Method for Effectively Delivering Corrective Feedback
-7 Best Practices When Delivering Corrective Feedback
-How to Establish High Behavioral Expectations
Session Three
Building Harmony: How Manage Conflict and Successfully Work Through Differences
In every organization there is internal competition, department silos, and interpersonal conflict. In this session, you will learn a practical approach to conflict management so you can be a ‘bridge builder’ and create a workplace where everyone is working together.
What You Will Learn:
-The Importance of the Abundance Mindset in the Workplace
-Constructive and Destructive Conflict Behaviors
-5 Approaches to Conflict (and When to Use Them
-How to Resolve a Conflict Between You and Another Person
-How to Mediate a Conflict Between Two Others
-3 Life Principles Regarding Conflict
Session Four
Hire Smart: How to Interview, Select, and Onboard the Right People
Getting the right people on board is one of the most important responsibilities of a manager. However, most organizations have an undisciplined and unfocused approach to hiring people. In this session you will learn to how conduct a thorough interview, select a solid candidate, and get them started strong during orientation.
What You Will Learn:
-The 3 Dimensions of Fit
-How to Prepare for the Interview
-4 Types of Interview Questions
-8 Best Practices in Interview
-Looking for Red Flags
-Best Practices in New Employee Onboarding
Session Five
Service Excellence: How to Deliver a Great Customer Experience
Customer service today is hit or miss. Some team members deliver excellent service and others don’t. A chain is only as strong as its weakest link. Your goal is to create an environment where every team member provides exceptional service. In this session, you will learn how to build a culture of service excellence.
What You Will Learn:
-The Power of 1st Impressions
-The Importance of Relationship Over Task
-Inspiring Confidence About Your Product or Service with the Customer
-Changing Common Phrases into Winning Words
-Dealing with Difficult Situations Using the H.E.A.R.T. Model
Session Six
Emotional and Relational Intelligence: How to Manage Yourself and Your Relationships Well
Technical skills get you in game, but relational skills enable you to win the game. The higher up in the organization you go, the more important interpersonal skills are. In this session, you will learn how to make your emotions work for, rather than against, you. You will also learn how to establish positive relationships and connect with others in a meaningful way.
What You Will Learn:
-How to Respond Rather Than React to Events
-Embracing a Growth Mindset
-5 Ways to be a Clear Communicator
-5 Strategies to Remember and Use Names
-How to Connect and Build Rapport with Others
-How to Adapt to Other Personal Styles for More Successful Interactions
Session Seven
Personal Effectiveness and Replenishment: How to be In Control, Make the Most of Your Time, and Enjoy Life
We all have too much to do and too little time to do it in. The result is being overwhelmed, stressed, and doing things at the last minute. But you can have your act together, stay ahead of things, and feel fulfilled. In this session, you will learn to clarify your highest priorities, work in a meaningful way, and live on purpose.
What You Will Learn:
-How to Create a Reliable System to Capture All Tasks
-The 80/20 Rule to Clarify Your Highest Priorities
-The 5 Steps to Weekly Planning
-The 3 Keys to Daily Planning
-4 Ways to Overcome Procrastination
-5 Areas of Self-Renewal to Maintain a High Energy Level
| Language | English |
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